“Hospitals are having trouble getting service information to fix medical equipment—and it’s not just a COVID-19 problem. We’ve heard countless stories from biomedical technicians (biomeds, for short) about how medical device manufacturers make their jobs more difficult by restricting access to repair information.
Thanks to travel limitations, the problem is bigger than ever. Manufacturer service reps can’t keep pace with the growing demand for repair of critical hospital equipment. Even if they could, they can’t respond as quickly as the biomeds, already at the front lines. Unfortunately, biomeds spend innumerable hours scouring the internet, searching for crucial repair information they need to make a fix or perform preventative maintenance. This is not a good way to run a health system!
So we’re fixing it. For the last two months, iFixit has pivoted half of its staff toward building the world’s most comprehensive medical equipment service database. It’s a central, multi-manufacturer library of user manuals and repair documentation for thousands of devices. We just posted more than 13,000 manuals from hundreds of manufacturers, online and available for use immediately. You can find them in our Medical Device category….”